Contact information

CONTACT INFORMATION

ARACHVIA is operated by Hongnuojie (Shenzhen) Technology Co., Ltd.

Customer Support Email: support@arachvia.com

Business Address:

Room 509, Building 1, Fanghua Industrial Park
Lane 10, Xin’an 3rd Road, Dalang Community
Xin’an Street, Bao’an District
Shenzhen, Guangdong 518102
China

Customer support is primarily provided by email. Please include your order number when contacting us about an existing order.

We normally respond within 1–2 business days, excluding weekends and public holidays.

Please do not return products to the business address above without prior authorization. Approved return instructions and the applicable return address will be provided by email.