Refund policy

RETURN AND REFUND POLICY

ARACHVIA offers a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

RETURN ELIGIBILITY

To be eligible for a return, the product must be in the same condition in which it was received and must not be damaged, altered, or show excessive signs of use. All original accessories, manuals, protective materials, and packaging must be included. A receipt or other proof of purchase is also required.

To request a return, contact us at support@arachvia.com and include your order number and reason for the return.

If your return is approved, we will provide return instructions and the applicable return address. Items returned without prior authorization will not be accepted. Please do not send a product to the address shown on the original shipping label unless we specifically instruct you to do so.

Approved returns must be shipped within 14 days after return authorization is issued.

RETURN SHIPPING COSTS

If a return is required because the product is defective, damaged, incomplete, or incorrect, ARACHVIA will cover the reasonable return shipping cost or offer another appropriate resolution.

For returns caused by a change of mind, an incorrect purchase, or any reason not attributable to ARACHVIA, the customer is responsible for the return shipping cost. Original shipping charges, if any, are non-refundable.

We recommend using a trackable shipping service and retaining the shipping receipt. ARACHVIA is not responsible for return packages lost or damaged in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery. If your product arrives damaged, defective, incomplete, or incorrect, contact us at support@arachvia.com as soon as possible.

Please include your order number and clear photos or video showing the product, packaging, shipping label, and reported issue. After reviewing the claim, we may offer troubleshooting assistance, replacement parts, a replacement product, a refund, or another appropriate resolution.

ORDER CANCELLATIONS

Orders may be cancelled before they have been processed or shipped. Contact us at support@arachvia.com as soon as possible if you need to cancel an order.

Once an order has been shipped, it cannot be cancelled and must be handled through the return process described above.

NON-RETURNABLE ITEMS

Personalized, engraved, or specially customized products cannot be returned unless they arrive damaged, defective, or incorrect.

Gift cards and products clearly marked “Final Sale” are also non-returnable. Promotional or discounted pricing alone does not make a product final sale.

EXCHANGES

We do not currently offer direct exchanges. If you would like a different product, request a return for the original item and place a new order after the return is approved.

REFUNDS

We will notify you after we receive and inspect your return. If the refund is approved, it will be issued automatically to your original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at support@arachvia.com.

For questions about returns, cancellations, or refunds, contact us at:

Email: support@arachvia.com
Website: https://arachvia.com