Terms of service

Last updated: August 17, 2026

OVERVIEW

This website is operated by Hongnuojie (Shenzhen) Technology Co., Ltd. under the ARACHVIA brand. Throughout the site, the terms “we,” “us,” and “our” refer to ARACHVIA and Hongnuojie (Shenzhen) Technology Co., Ltd.

By visiting our website or purchasing a product from us, you agree to these Terms of Service. If you do not agree to these terms, you may not access the website or use our services.

ONLINE STORE TERMS

You must be legally capable of entering into a binding agreement in your jurisdiction to use this website or place an order.

You may not use our products or services for any unlawful or unauthorized purpose. You must not transmit malicious code, interfere with the website, attempt unauthorized access, or misuse customer, business, or website information.

PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, specifications, colors, materials, finishes, dimensions, and images accurately. However, colors and appearance may vary slightly because of lighting, photography, screen settings, natural material variation, and manufacturing tolerances.

Wood-grain patterns, brushed-metal finishes, and other decorative surfaces may have minor variations. These natural or production-related variations are not necessarily defects.

PRICES AND PAYMENTS

Prices are displayed in the currency shown at checkout. We reserve the right to change prices, promotions, and product availability without prior notice.

Payment must be completed using an available payment method at checkout. Orders may be subject to payment authorization, identity verification, fraud screening, and other security checks.

ORDERS

Submitting an order does not guarantee acceptance. We may reject, limit, or cancel an order because of inventory errors, payment problems, suspected fraud, inaccurate information, shipping restrictions, pricing errors, or other reasonable business concerns.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

You are responsible for providing complete and accurate billing, contact, and shipping information. Contact us promptly at support@arachvia.com if you discover an error.

SHIPPING AND DELIVERY

Orders are subject to our Shipping Policy. Processing and delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather, holidays, incorrect addresses, remote locations, or events outside our reasonable control.

Risk of loss transfers in accordance with applicable law and the carrier’s confirmed delivery record. If tracking shows delivery but you cannot locate the package, contact the carrier and ARACHVIA promptly.

RETURNS AND REFUNDS

Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy. Please review that policy before purchasing.

PRODUCT USE AND SAFETY

You are responsible for reading and following all product instructions, warnings, electrical requirements, and operating guidelines.

Use only compatible power supplies and accessories. Do not expose electrical products to water, excessive heat, impact, unauthorized modification, or unsafe operating conditions.

ARACHVIA is not responsible for damage caused by misuse, improper installation, incompatible accessories, unauthorized repairs, failure to follow instructions, or normal wear and tear, except where liability cannot legally be excluded.

INTELLECTUAL PROPERTY

All website content, including the ARACHVIA name, logos, product designs, photographs, videos, graphics, text, packaging, and other materials, is owned by or licensed to ARACHVIA and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, publish, scrape, or commercially exploit our content without prior written permission.

PROHIBITED ACTIVITIES

You must not:

Use the website for unlawful or fraudulent purposes;
Submit false or misleading information;
Infringe intellectual property or privacy rights;
Upload malware or harmful code;
Attempt to bypass website security;
Scrape, copy, or collect website or customer data without authorization;
Interfere with the website, checkout, payment, or customer account systems;
Use our products or content for unauthorized resale or impersonation.

THIRD-PARTY SERVICES

Our store is hosted by Shopify and may use third-party payment, analytics, logistics, marketing, and customer-service providers.

We are not responsible for third-party websites or services that we do not control. Your use of third-party services may be subject to their separate terms and privacy policies.

DISCLAIMER

We do not guarantee that the website will always be uninterrupted, secure, or error-free. Products and services are provided subject to applicable warranties and consumer rights.

To the fullest extent permitted by law, we disclaim implied warranties that may legally be excluded. Nothing in these terms excludes rights or remedies that cannot be waived under applicable consumer law.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, ARACHVIA and Hongnuojie (Shenzhen) Technology Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.

Where liability cannot be excluded, our total liability will be limited to the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.

INDEMNIFICATION

You agree to indemnify and hold harmless ARACHVIA, Hongnuojie (Shenzhen) Technology Co., Ltd., and their personnel and service providers from claims arising from your unlawful use of the website, violation of these terms, or infringement of another party’s rights.

SEVERABILITY

If any provision of these terms is found invalid or unenforceable, the remaining provisions will remain effective.

TERMINATION

We may suspend or terminate access to the website if you violate these terms or misuse our services. Obligations relating to payment, intellectual property, liability, and dispute resolution survive termination.

GOVERNING LAW

These terms are governed by the laws applicable to Hongnuojie (Shenzhen) Technology Co., Ltd. in the People’s Republic of China, without limiting any mandatory consumer protections available to you under the laws of your place of residence.

CHANGES TO THESE TERMS

We may update these Terms of Service by publishing a revised version on this page. Changes take effect when posted unless otherwise stated.

CONTACT

Questions about these Terms of Service may be sent to:

Email: support@arachvia.com
Website: https://arachvia.com