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Shipping policy

SHIPPING POLICY

Last updated: August 17, 2026

ORDER PROCESSING

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Each ARACHVIA product may undergo final inspection, finishing, and gift-ready packaging before dispatch. During sales events, holidays, or periods of high demand, processing may require additional time.

SHIPPING DESTINATIONS

We currently accept orders for delivery to addresses within the United States.

We do not currently deliver to P.O. boxes, APO/FPO addresses, freight forwarders, or locations that our carriers cannot service unless specifically approved before ordering.

SHIPPING COST

Free Standard Shipping is currently available for eligible United States orders unless a different charge is displayed at checkout.

DELIVERY ESTIMATE

Standard shipping normally takes approximately 7–12 business days after dispatch.

Delivery to Alaska, Hawaii, remote areas, or locations requiring special handling may take longer. Processing time is separate from shipping transit time.

Delivery estimates are not guaranteed. Customs processing, carrier disruptions, severe weather, holidays, security inspections, incorrect addresses, and other circumstances outside our control may cause delays.

TRACKING

When tracking becomes available, we will send a shipping confirmation email containing the tracking number or tracking link.

Tracking information may require 24–72 hours to update after dispatch.

CUSTOMS, DUTIES, AND TAXES

ARACHVIA uses cross-border shipping services intended to minimize unexpected charges upon delivery. Any taxes, duties, or fees collected by ARACHVIA will be shown at checkout.

If a carrier or customs authority unexpectedly requests an additional payment, contact us at support@arachvia.com before making payment so that we can review the request.

ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately at support@arachvia.com if an address needs to be corrected. We cannot guarantee changes after an order has been processed or shipped.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

DELAYED SHIPMENTS

If tracking has not updated for an extended period or the order has not arrived within the estimated timeframe, contact us at support@arachvia.com with your order number.

A delay does not automatically mean that a package is lost. We may need to allow the carrier sufficient time to investigate before issuing a replacement or refund.

LOST OR DAMAGED PACKAGES

If a package arrives visibly damaged, photograph the outer packaging, shipping label, internal packaging, and product before discarding anything.

Report damaged, incomplete, incorrect, or potentially lost shipments to support@arachvia.com as soon as possible. We will work with the carrier and review the available evidence to determine an appropriate resolution.

DELIVERED BUT NOT RECEIVED

If tracking shows that a package was delivered but you cannot locate it:

  • Check the delivery area, mailbox, reception desk, household members, and neighbors;

  • Verify the shipping address on the order;

  • Contact the carrier for delivery details;

  • Contact us at support@arachvia.com if the package remains missing.

We will assist with a carrier investigation when appropriate, but we cannot guarantee reimbursement where the carrier confirms proper delivery to the address provided.

CANCELLATIONS

Orders may be cancelled before processing or shipment. Once an order has shipped, it cannot be cancelled and must be handled under our Return and Refund Policy.

CONTACT

For shipping questions, contact:

Email: support@arachvia.com
Website: https://arachvia.com